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SHIPPING POLICY:

  • Orders will be dispatched within 1-2 days.
  • Expected delivery within the EU is approximately 3-8 working days.
  • Express delivery (3-5 days) is available; please contact us before placing your order for this option. Delivery between major cities in the EU can be completed within 2-3 days, depending on local courier services.
  • If your country or island is not listed in the shipping addresses, please contact us for shipping costs and purchasing options.

PAYMENTS:

  • Accepted payment methods: PayPal and bank transfer. Credit card payments can be made via PayPal.

REFUND POLICIES:

  • Product complaints should be made within 14 days of receiving the products.
  • Under EU rules, a trader must repair, replace, reduce the price, or give you a refund if the goods are faulty or not as advertised. If you bought a product or service online or outside of a shop, you have the right to cancel and return your order within 14 days, for any reason and without justification. More information is available at EU Consumer Rights.

CANCELLATION / RETURN / EXCHANGE POLICY:

  • If you choose to cancel and return your order within 14 days, for any reason and without justification, you must cover the return shipping costs. Products must be returned in their original packaging, unused.
  • All shipments are delivered directly from the manufacturer and undergo strict product control and packaging standards to ensure they are in the condition described on nautica-gifts.com.

DAMAGED SHIPMENT IN TRANSPORT:

  • If you receive a damaged package, do not accept it from your local courier. Take a few photos of the damaged shipment and fill out the necessary form. Send the form and photos to our email immediately so we can resolve the issue as quickly as possible. All shipments are insured, and we will send you replacement products or refund your payment.

MALFUNCTIONS OR WRONG PRODUCTS:

  • If your shipment is incorrect or the products are faulty, please fill out the complaint form, take a few photos of the products, and email us within 14 days of receiving the shipment.

SECURITY AND QUALITY GUARANTEES:

  • nautica-gifts.com (owned by Adrinaut) guarantees the security of your purchase. Adrinaut is not responsible for technical issues on the website. Please report any irregularities or technical problems by email.
  • All products and producers undergo strict authentication before being listed on nautica-gifts.com. This platform is dedicated to branding high-quality, innovative, eco-friendly, unique, or internationally awarded products.

COUNTERFEIT PRODUCTS:

  • We have encountered counterfeit products and low-quality items on other platforms. This motivated us to develop nautica-gifts.com to brand only high-quality products and brands authorized by nautica-gifts.com.

CUSTOMER SUPPORT:

  • If you are unsure about a product or need more information, please feel free to contact us.
  • Your satisfaction is important to us. If you have any further inquiries, please contact us.

Your satisfaction in searching the nautica-gifts.com websites and buying and consuming purchased products is very important to us.

ORDERS OUTSIDE THE EU:

  • For customers in the USA or other countries outside the EU, please contact us for a shipping quote and delivery time. Payments can be made via PayPal.
  • For orders of 10 or more items, please contact us for a customized offer.

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  • We kindly ask you to leave your comments and rate the product, producer, artist, or innovator. Your customer experience is important to us. You may delete your profile at any time.