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Shipping Policy
After the funds have cleared our account ordered products will be sent to your address within 1-2 days, and expected arriving to your address, in the EU, is approx. 2-8 working days. It’s possible to send you an express delivery (3-5 days). If you require an express delivery please contact us before you have done your payment. Between major cities in the EU delivery can be done within 2-3 days. If your shipping address is on island or other locations where local courier services do not deliver daily, the delivery time may be longer.
Refund Policy
Product complaint should be made within 14 days from the date of receiving the products.
Under the EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. If you bought a product or service online or outside of a shop, you also have the right to cancel and return your order within 14 days, for any reason and without a justification. More info about your right you may find on https://europa.eu/
Cancellation / Return / Exchange Policy
If you choose your right to cancel and return your order within 14 days, for any reason and without a justification, you are obligated to pay the transport costs for return of goods to our address. The products must be packed us they are delivered in their original packaging, unused.
All shipments are delivered directly from manufacturer and pass strict product control and packaging standards prior delivery to ensure customers that the ordered products are in conditions as they are published on nautica-gifts.com.
DAMAGED SHIPMENT IN TRANSPORT
If you notice that your package is damaged in transport and the products are damaged please do not take this shipment from your local courier. In this case please take few photos of damaged shipment, fill all fields in this form and send us this form with images that clearly evoke the actual shipment on our e-mail Please do this immediately so we could act and solve this issue as quick as possible. All shipments are insured. In this case we will send you new products or refund you all paid amount for this shipment.
MALFUNCTIONS OR WRONG PRODUCTS
If your received shipment is not as you ordered, the products are not as ordered or have some other malfunctions - products are not as described, the sizes of items are not as described on this website or you have some other complain please fill this form, take few photos of your products and send us on our e-mail immediately and the latest with 14days from the date of receiving shipment.
nautica-gifts.com (owned by company Adrinaut) & company Adrinaut guarantees you the security of your purchase on nautica-gifts.com. Adrinaut is not responsible for some technical issues that may appear on this website. If you notice some irregularity or technical problems we apologize and kindly asking you to let us know immediately by e-mail. All products & producers have passed strict authentication control before being published on the nautica-gifts.com website. nautica-gifts.com is a branding platform for high quality products & brands that are innovative or ecofriendly or unique or awarded internationally.
We were faced with some counterfeit products, products of poor quality published as high quality and fake sellers on some other shops and buying platforms on the market. This has motivated us to develop platform to brand only high quality products and brands authorized by nautica-gifts.com.
If you are not sure about some product if is suitable for you or you require more information about us or products/brands/artists/innovators/producers please fell free to contact us.
Your satisfaction in searching the nautica-gifts.com websites and buying and consuming purchased products is very important to us.
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